Finding the Best Location for Triage in an Ambulatory Setting

How The Kirklin Clinic at UAB Hospital used simulation and creative analysis to find the optimal location

Objectives

  • Find the best location to perform triage
  • Investigate four possible scenarios:
    1. Convert office space into triage (1 station)
    2. Convert office space into triage (2 stations)
    3. Triage in exam room prior to physician examination
    4. Use an existing exam room as dedicated triage

Results

  • Reduced average check-in time by 46% (4.8 minutes to 2.6 minutes)
  • Overall reduction in patient length of stay
  • Recommendations to eliminate several non-value added activities

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